At Leather Apereal, we want customers to understand the conditions for returning products and requesting refunds. This policy explains how to request a return, what conditions apply, and how refunds are processed.
Return window: 14 days, subject to the terms below and applicable law.
1. Return Eligibility
You may request a return within 14 calendar days of receiving your order.
To be eligible for a standard return, the product should generally be:
- Unused and in its original condition.
- Returned with original packaging, tags, accessories, and included items where applicable.
- Accompanied by proof of purchase, such as an order confirmation or receipt.
- Returned in accordance with the instructions provided by our customer support team.
The 14-day period begins on the date the product is delivered to you, unless applicable law requires a different calculation.
Products that are damaged, defective, incorrect, or not as described will be handled in accordance with applicable law, even where they do not meet our ordinary change-of-mind return conditions.
2. How to Request a Return
To request a return:
- Email support@leatherapereal.com within the applicable 14-day return window.
- Include your order number, the product you wish to return, and the reason for the request.
- For damaged, defective, or incorrect items, include clear photographs where reasonably possible.
- Wait for return instructions and confirmation of the appropriate return address.
- Package the product securely and follow the instructions provided.
Please do not send products to an address that has not been confirmed by our support team.
Return address: 7901 4th St N # 12865 St. Petersburg, FL, 33702, USA
3. Change-of-Mind Returns
If you change your mind about a purchase, you may request a return within the 14-day window, provided the product meets the eligibility conditions above.
For standard change-of-mind returns, the customer is responsible for return shipping costs unless we state otherwise or applicable law requires us to pay them.
Original shipping fees, expedited delivery fees, and other charges may be non-refundable where permitted by law. Any applicable deductions will be communicated clearly.
4. Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, incorrect, or incomplete, contact support@leatherapereal.com as soon as reasonably possible.
Please provide your order number, a description of the issue, and supporting photographs if available.
We will review the issue and explain the available resolution, which may include a replacement, repair, refund, or another remedy required by applicable law.
Customers will not be required to bear costs or accept limitations where applicable law provides otherwise.
5. Non-Returnable Products
Certain products may be excluded from standard change-of-mind returns where the exclusion is clearly disclosed before purchase and permitted by applicable law.
Potential exclusions, if applicable to our actual catalog, may include:
- Personalized or custom-made products.
- Products damaged through misuse or unauthorized alteration after delivery.
- Items specifically identified as non-returnable for a lawful reason.
6. Refund Approval and Processing
Once we receive and inspect an authorized return, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method unless another method is agreed upon or required by law.
We aim to initiate approved refunds within 15 days after approval. Your bank or payment provider may require additional time to post the refund.
Any legally required refund deadline will take precedence over our internal processing target.
7. Exchanges and Replacements
If you need a different product, size, color, or replacement, email support@leatherapereal.com.
Exchanges depend on product availability and the applicable return conditions. If an exchange is unavailable, we will explain the available options.
Where an item is defective or incorrect, your statutory remedies will not be restricted by product availability or this voluntary exchange process.
8. Cancellations Before Dispatch
If you want to cancel an order before it has been dispatched, contact us as soon as possible.
We will attempt to stop the order where operationally possible. If the order has already been dispatched, our return procedure may apply, subject to any cancellation rights provided by law.
9. International Returns
International customers should contact support@leatherapereal.com before returning a product.
Return shipping costs, customs documentation, duties, taxes, and import or export requirements may affect international returns.
We will provide instructions for authorized returns. Responsibility for return shipping and any customs charges will depend on the reason for the return, our stated arrangements, and applicable law.
10. Refunds Required by Law
Nothing in this policy is intended to remove or restrict rights that customers may have under applicable consumer protection laws, including rights relating to defective goods, inaccurate descriptions, cancellation, or refunds.
Where mandatory legal requirements provide a longer period, a different remedy, or more favorable conditions, those requirements will apply.
11. Contact Us
For return, refund, or exchange requests, contact:
Leather Apereal
Email: support@leatherapereal.com
Return Address: 7901 4th St N # 12865 St. Petersburg, FL, 33702, USA
